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WHAT TO DO IN THE EVENT OF A CLAIM
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- Notify us immediately – we can then guide you through the process.
- If the claim involves a motor accident, a theft or the loss of an item you MUST report the incident to the South African Police Services as soon as possible and obtain a case reference number.
- If your claim is for a lost or stolen mobile phone, you will need to contact your service provider and have the phone blacklisted.
- Take reasonable precautions to protect any damaged property to prevent further damage or loss occurring.
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Property Loss Claim Form
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Public Liability Claim Form
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Glass Claim Form
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MOTOR ACCIDENT CLAIMS
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- If your car cannot be driven arrange for it to be towed to a place of safety, but ENSURE the tow truck operator is either AA or SAMBRA approved.
- Never admit liability, no matter how “guilty” you may feel – merely advise the third party “I will report the claim to my Insurers who will handle the matter on my behalf”.
- Try and obtain contact details for any witnesses who were not in any of the vehicles involved in the collision.
- Write down as much detail regarding the third party as you can eg, name, ID number, address, phone numbers, car registration numbers etc – the more information you are able to provide Insurers, the stronger the possibility of recovery.
- If your vehicle can be driven, obtain a quote from a panel beater who is a SAMBRA member. If you do not know of any, contact us and we’ll supply you with names of a few in your area.
- A copy of the driver’s licence must accompany the claim form.
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Motor Accident Claim Form
Only to be completed if you are involved in an accident. If your car has been stolen, please fill in the Motor Theft claim form.
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Witness Statement
This document is available for you to hand to any independent witnesses to your accident for completion.
MOTOR THEFT CLAIMS
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- Locate keys, remotes, spare keys.
- Locate Registration certificate.
- Obtain a letter from your Finance company (if applicable) stating settlement figure.
- Locate a copy of the last service invoice, if possible.
- Locate documentation to support non-factory fittings.
- A copy of the driver’s licence must accompany the claim form.
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Motor Theft Claim Form
Only to be completed if your vehicle has been stolen or damaged in an attempt to steal it.
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WINDSCREEN CLAIMS
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- Go directly to any windscreen glass fitment centre.
- Take your driver’s licence with you.
- The fitment centre will contact us directly for authority to repair/ replace your windscreen.
- They will supply you with a claim form and submit it to us.
- You will only need to pay them the excess, if any, not the whole repair bill.
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Windscreen Claim Form